Frequently Asked Questions

What is a Make Safe?

A Make Safe is an urgent repair or temporary solution carried out to secure a property and prevent further damage or safety risk following an incident such as storm, fire, flood, or impact. It may involve tarping, boarding up, fencing, structural support, or temporary repairs.

Who do you work with?

We partner with insurance companies, loss assessors, and insurance builders to provide emergency response services. We also work directly with property owners lodging claims through their insurers.

What areas do you service?

Countrywide Makesafes operates across rural, regional, and provincial areas of New South Wales. With over 460 trusted contractors in our network, we aim to provide fast and reliable response wherever it’s needed.

How quickly can you attend a site?

We pride ourselves on being reliable first responders. Our team aims to be on-site as quickly as possible — often within hours — depending on location and the nature of the emergency.

What happens after a Make Safe is completed?

Once the property is secured, we provide a detailed report to the insurer or builder, including photos, scope of work completed, and any recommendations for further remediation or restoration. We also offer follow-up services if required.

Do you provide restoration and clean-up services too?

Yes. In addition to emergency Make Safes, we offer full restoration and remediation services, including water extraction, structural repairs, debris removal, and mould treatment — helping return the property to its original condition.

Can you test for asbestos?

Absolutely. If hazardous materials are suspected, our team can safely collect samples and arrange for fast laboratory testing. We follow strict procedures to protect health and ensure compliance.

Are your contractors licensed and insured?

Yes. All contractors in our network are fully licensed, qualified, and insured for the specific trade services they provide. We take pride in working with experienced professionals who meet industry standards.

I’m a tradesperson — how can I work with you?

We’re always looking for reliable, skilled contractors across a range of trades to join our network. Visit our Careers page for more information or email us your business details to get started.